Customer Service Section for DART Services Welcome to the Customer Service Section for the DART Division. Serious Service Delay If you have experienced a serious delay while traveling on our services you may be entitled to a refund. Passengers delayed between one and two hours are entitled to a 50% refund on the affected leg of the journey. Passengers delayed by over two hours are entitled to a full refund on the affected leg of the journey.   Day Month Year   Please select the date of your delay: 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 01 02 03 04 05 06 07 08 09 10 11 12 2009 2010   In order for us to process your Refund Application your ticket for this journey is required. We aim to process Refund Applications within 28 days of receipt of application. Occasionally, when serious disruptions occur, we are sometimes unable to meet our response targets. Please bear with us, we will always process your Application as quickly as we can. Please print the Refund Application Form in PDF format (PDF File) and return the completed form by post together with your ticket for this journey to: Customer Relation Department DART Operations Office Iarnród Éireann Pearse Station Dublin 2 You can also contact our DART Customer relations department by phone on 01 7033504.