Iarnród Éireann Online Tickets Terms and Conditions

Changes and Cancellations Rules

By using this website or our call centre booking service, Low Fare, Semi Flexible, Flexible and First Class tickets can be amended and cancelled subject to the ticket and fare rules applicable. These ticket rules are presented to you when you select any of the available ticket(s) for your desired journey.

*Please note when amending your online booking:

• Your outward journey must take place before your return journey
• Your journey must originate in the Republic of Ireland. If your journey originates in Northern Ireland you must book through Translink

For further information please see the Iarnród Éireann Conditions of Carriage.  

Cancellations or Amendments

• Collect at Ticket Machine – can be amended subject to the conditions of the ticket type purchased once the ticket(s) has not been collected from a Ticket Vending Machine
• Download QR Ticket(s) - can be amended subject to the conditions of the ticket type purchased. Amendments or cancellations cannot be made after any QR code in the booking has been validated, ie scanned at a validator in a station or by a staff member onboard a service

Please note bookings must be amended online through the 'My Account' or the 'Manage My Booking' section of the website. Requests for cancellations or amendments via email will not be accepted. Customers who are experiencing issues with their online booking can call our Call Centre.

Customers can also access their booking through the ‘Click here to view, amend or cancel your booking ' link in their booking confirmation email.

The conditions for each ticket type are listed below;

Low Fare

Your ticket is valid on your selected service only. Amendments or cancellations are allowed online up to 48 hours in advance of the outward journey, subject to 50 percent fee plus fare difference.

Semi Flexible

Your ticket is valid on your selected service only. Amendments or cancellations are allowed online up to 24 hours in advance of the outward journey, subject to 20 percent fee plus fare difference.

Flexible

Your ticket is valid on your selected service only. Amendments or cancellations are allowed online for free up to 60 minutes in advance of the outward journey.

First Class

Your ticket is valid on your selected service only. Amendments or cancellations are allowed online for free up to 60 minutes in advance of the outward journey. 

Group Discounts

Where discounts are applied online ie group rates, discount or voucher codes, the cancellation fee is based on the gross ticket price before any discounts.

Free Travel Pass or Valid Ticket Holder

You must be in possession of or purchasing on the day of travel a valid standard class ticket(s) such as Free Travel Pass, Family Ticket, Single, Day Return, Open Return, Weekly, Monthly, Annual or InterRail in order to book onto a service. Failure to produce a valid ticket, appropriate ID or surcharge where necessary will result in a fine of €100 together with the relevant unpaid fare.

Young Adult or Student Ticket

Young Adults from 19 to 25 years old and Students can purchase tickets with a valid TFI Young Adult (19-25) Leap Card, TFI Student Leap Card or a valid Translink Student Discount card in the passengers name. Failure to produce a valid ticket, appropriate ID, or surcharge where necessary will result in a fine of €100 together with the relevant unpaid fare.

Ticket Collection

• Collect at Ticket Machine – customers must collect their ticket(s) before boarding from a Ticket Vending Machine at any Iarnród Éireann station (within the Republic of Ireland). Where no TVM is available, please collect at the next available station on your journey
• Download QR Ticket(s) - customers can download the PDF (which includes their QR code ticket) to their mobile device, or print the PDF ticket at home in advance of travel

See our Ticket Collection Information page for more information.

Bicycle Accommodation

• Where bicycle accommodation is available, the maximum size that can be carried is up to 1.8 meters in length and up to 0.865m in width
• When you purchase a wheelchair reservation, you will be presented with information in your booking confirmation email to help plan your journey

Bye-laws and Conditions of Carriage

Failure to produce a valid ticket or appropriate ID where necessary will result in a fine of €100 together with the relevant unpaid fare. Any ticket presented (physically or digitally) which are suspected as being modified or counterfeit or which has become defaced, illegible, mutilated, torn, split, lost, mislaid or stolen will not be valid for travel, replaced or eligible for refund. Customers must purchase a new ticket to travel.

***Please take your seat 20 minutes in advance of departure***

All tickets are issued subject to the Córas Iompair Éireann Bye-laws and Iarnród Éireann's Conditions of Carriage. For a copy of these documents please write to: Iarnród Éireann, Customer Information Centre, Amiens Street, Dublin 1.

Contact Us

For queries or assistance in making an online reservation, please contact our Call Centre on 0818 366222.

Opening Times: 07:00 - 19:00 Monday to Friday and 08:00 - 18:00 Saturday and Sunday and including public holidays

Thank you for travelling with Iarnród Éireann.

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