ICT Service Delivery Manager
Role -ICT Service Delivery Manager
Location – Connolly HQ, Dublin 1
Salary – €67,121.94- €77,951.95
Applications are invited for the position of ICT Service Delivery Manager Iarnród Éireann (IÉ).
Iarnród Éireann is the National rail provider in Ireland. It employs 4,900 staff Nationwide in 145 separate locations. At Irish Rail, we are committed to delivering reliable and innovative transport solutions for the nation. As part of our dynamic Information Systems division, the ICT Service Delivery team plays a crucial role in ensuring the seamless operation of our services. We are seeking an experienced and dedicated ICT Service Delivery Manager to join our team and drive excellence in ICT service management.
The Role
As the ICT Service Delivery Manager, you will lead a team of ICT professionals, ensuring the delivery of high-quality services that align with Irish Rail's strategic goals. This role involves implementing ITIL frameworks, managing vendor relationships, ensuring compliance, and driving continuous improvement across our ICT operations.
Responsibilities
- Oversee all aspects of ICT service management, including SLA management, incident resolution, and service transitions.
- Lead, mentor, and develop a team of ICT professionals, fostering a culture of excellence and collaboration.
- Manage relationships with vendors and ensure adherence to contractual obligations.
- Develop and implement strategies for efficient service delivery and continuous improvement.
- Ensure robust security measures and compliance with policies and standards.
- Manage budgets, identify cost-saving opportunities, and align ICT services with business objectives.
- Implement and manage disaster recovery and business continuity plans for ICT services.
Essential Criteria
- Minimum 10 years of experience in ICT service management.
- Proven track record in managing vendor relationships and contracts.
- Strong knowledge of ITIL frameworks and ICT service management processes.
- Experience in cyber security risk management and implementing change management processes.
- Leadership skills with the ability to drive performance and deliver results.
- Strong problem-solving, analytical, and communication skills.
Desirable
- Relevant 3rd level qualification or certifications in ITIL, ISO 20000, or Cyber Security.
- Experience with technologies like AWS, Azure, Active Directory, and JIRA.
Please note that the above list is not exhaustive. A full job description can be requested from HR Shared Services.
A competency-based interview will form part of this selection process, along with a short presentation, topic to be communicated at interview confirmation. Candidates may be shortlisted based on their application/CV and relevant experience.
If any applicants have special requirements, please advise Shared Services when forwarding your application.
If you are interested in applying for this role, applications including CV should be forwarded to: sharedservicesrecruit@irishrail.ie by 5pm Friday 14th March, 2025.