How can we help?

The Young Adult card (19-23) eligibility is defined by age, so all customers in that age bracket are eligible regardless of educational status.
 

• Scenario 1 – ALL CARDS: If your card issuer hasn’t implemented 3D Secure, you will continue your payment transaction as normal;
  • Scenario 2a - MASTERCARD: If your bank has implemented 3D Secure but you have not registered for 3D Secure before, you may have 3 attempts to skip the 3D Secure process – on the fourth attempt you must complete the transaction through the 3D Secure process by registering a 3D Secure password;
  • Scenario 2b - VISA: If your bank has implemented 3D Secure but you have not registered for 3D Secure, you must complete the transaction through the 3D Secure process by registering a 3D Secure password – there are no options to bypass;
    

• When registering for the first time, you must first verify you are the cardholder by answering some security questions as chosen by your bank (eg your mother’s maiden name, your credit card limit, your CCV number, your expiry date amongst other potential questions)
• If successful, you select a 3D Secure password, a password reminder hint and a personal greeting
• If unsuccessful, you must ring your card issuing bank (depending on your card issuer, you may have three attempts to enter your password)
• The personal greeting gives you confidence you are visiting a trusted site the next time you complete a 3D Secure transaction on irishrail.ie or any other 3D Secure enabled website

• Scenario 3 – ALL CARDS: If your card issuer has implemented 3D Secure and you have previously registered a 3D Secure password (on irishrail.ie or any other 3D Secure website), you have to insert your 3D Secure password to complete the transaction. You will see your personal greeting that you previously set (eg Welcome back John) to reassure you that you are on a trusted 3D Secure page. If you cannot remember your password, there is a password reset facility. Depending on the card issuer, you may have three attempts to insert your correct password

Yes, payments are taken before card verification. The refund is issued automatically if the verification is unsuccessful so the customer doesn’t have to request it.
 

You will be issued with a Fixed Payment Notice as the ticket is not valid without the required DSP identification.

If you entered all your card details on the payments page and have also gone through the 3D secure area, and the final confirmation page has failed to appear with your reservation number then you can check has your booking gone through by completing the following steps; 

• Click on "My Account"
• Enter your "E-mail Address" and "Password", click on "Log In"
• Click on "My Reservations".  This will list all of the transactions made using the email address
• If the booking was completed then it will be the first reservation on the list
• If there are no new reservations then we suggest attempting your booking again because if you were successful then it would appear in your account immediately

 

For information on the Free Travel Pass scheme please see the below links;

• If you wish to book onto a train see our handy guide Booking a 'Free Travel Pass or Valid Ticket' option 
• For information on how to travel with a Free Travel Pass on rail services see our FAQ Do I need to get a ticket to accompany my Free Travel/Public Services Card?
• For more information on how to use your Public Service Card for free travel check out this TFI How to use your PSC for free travel leaflet or visit freetravel.ie
• For information on what a Free Travel Pass is go to the Department of Social Protection website, contact your local Social Welfare Office or Call their Information Line at 1890 500 000 (from the Republic of Ireland only) or 00353 71 915 7100 (from Northern Ireland or overseas).

All free travel passes are issued by the Department of Social Protection not by the transport provider. Free travel passes are non-transferrable and can only be used by the named person. 

Step by Step guide to booking a ticket for a Wheelchair Users:

• Step 1 - Enter your origin and destination in the 'From' and 'To' fields, select a 'Single' or 'Return' ticket and select your date(s). Select the type and number of passengers travelling on the journey eg 2 Adults 1 Student

• Step 2 - To book a ticket for a Wheelchair user click the ‘Wheelchair users’ option just below the passenger options, a pop-up will appear on your screen. Tick each passenger that requires a 'Wheelchair space'. Select which passenger(s) require a Wheelchair space. If the wheelchair user has a Free Travel Pass they must also select the ‘Seat only reservation’ which is located beside the ‘Wheelchair user’ option. Select each passenger(s) that require this option also. A “Seat only reservation” is not a valid ticket for travel and must be accompanied by a valid ticket. Once you have all the required fields filled out select 'Go'. You will then receive a full list of available services and the total price for all passengers travelling will be displayed, this will include the price of the seat only reservation if this option has been selected

• Step 3 - Choose the service(s) you wish to travel on by selecting one of the fares presented and select 'Book Tickets'. If you are looking for further information like intermediate stations and catering offering, select the 'Show details' button

• Step 4- Select Seats - You can select 'Automatic Seat Selection' or 'Manual Seat Selection'. Manual seat selection will allow you to choose which seat you would like to reserve, Automatic seat selection will choose for you

• Step 5 - Log in - If you have an existing Irish Rail account then you need to enter your email address and password and select 'Login'. If this does not work select "forgotten password" option and follow the instructions on screen. If you don’t have an account you can continue as a ‘Guest’ to the 'Passenger Details' page

• Step 6 - Passenger Details - Enter name(s). If you don't have an account, don't worry, you can register for an online account by simply ticking 'Yes, I wish to create an Iarnród Éireann account' under 'Customer details'. If you dont want to create an Iarnród Éireann continue as a guest. Once your booking is complete you will receive an email with your password, please ensure that you copy and paste the password from the email to avoid making a mistake typing in the password. You can update your password under 'My Account' if you wish

• Step 7 - Payment Overview - Enter in your card details, read and agree to the terms and conditions then click 'Pay Now'

• Step 8 - 3D Secure - You may then be brought to a WorldPay 3D Secure section, if your bank wants to verify the card presented when booking, banks do not always require this step. 3D Secure is a protocol used as an added layer of security for online credit and debit card transactions provided by your bank. This is achieved by adding another authentication step for online payments; a password. They will ask you for your secure password or some other information only you the cardholder should know. If you are not registered for 3D secure you will be presented with an option if your bank allows it. Once you have completed this successfully you must click 'Continue'

• Step 9 - Confirmation - You have now reached the confirmation page, make sure to write down your 'Ticket Collection Number' and keep it safe in order to collect your tickets, you will also receive an email confirmation of your booking with the details included. You can now add the booking to your calendar for convenience!

We can accommodate wheelchair or powered scooters up to 700mm in width and 1200 mm long (including footplates) height 1435mm including occupant a maximum weight of 300kg including occupant and a turning radius of 900mm.

For safety reasons if your wheelchair or mobility scooter is larger that the permitted dimensions, we cannot accept it as the wheelchair or scooter may not be able to turn corners on board the train.
 

Priority Seating is available on all our services and are available for those who need them most, like customers with a disability which can often be hidden, a customer who is pregnant and elderly customers.
Hidden disability, sometimes termed invisible disability, is defined as a disability that is not immediately apparent. 80% of disabilities are invisible.
The Priority Seating area is located close to the entrance on all our train sets to make it as easy as possible for customers.
Most people are happy to give up their seat to someone more in need of it. Simply show your JAM card or Please Offer Me A Seat badge to someone sitting in a priority seat and they’ll see that you have a need for one of these seats. 
Our customers have told us that this helps to avoid embarrassment. You are not guaranteed a seat if the priority seats are already taken by others with priority cards or who otherwise needs to sit down.