How can we help?

Depending on the nature of the incident, Iarnród Éireann may be required to pass your information to the Gardaí, particularly if the Gardaí are investigating criminal activity on the DART or at stations and you are a witness to the commission of a crime.

Your personal details obtained from the text will not be disclosed to Staff (apart from those who designated to operate the Service) or to third parties. The aim of the text Service is to invite customers to text discreetly, to report an incident of anti-social behaviour.

We do not envisage stopping the service as a result of reported anti-social behaviour. 

However, in the event of an emergency or safety related incident, Iarnrod Éireann will follow normal protocols and a service or services may be disrupted.   

We use the number 51444 as our text number.  This number is provided to us for use by Sendmode. Other services use the 51444 number, meaning that it is a shared number. 

However, by using the keyword “TRAIN” in your text, this designates your text as belonging to the Iarnrod Éireann Text Service, and it means that your text is directed to us (and specifically to the designated and Iarnrod Éireann Staff teams who will review and act on it.

Iarnród Éireann, on its own behalf and the behalf of any contractor, subcontractor, agent or partner of Iarnród Éireann, does not accept any responsibility for any technical failure or malfunction or any other problem in any network, system, server, provider, or otherwise which may result in any text sent via the Service being lost or not properly sent or received or responded to. 

Customers and other users of the Service hereby waive any claim whatsoever against Iarnrod Eireann for any liability, loss, costs, damages and expenses arising from any such problems or arising as a result of or in connection with using the Service.

No.  Iarnród Éireann will not share your personal information with third parties except as necessary to address the information contained in your text message through the Train Text Service and as identified in the Terms and FAQs and our Privacy Policy. 

The information you provide as part of the Iarnrod Eireann Text Service will not be used for the purposes of marketing to you. 

As identified in these Terms and FAQs, Iarnród Éireann contracts with third-party service providers to assist with the Text Service. 

Our service providers are required to keep confidential the information received on behalf of Iarnród Éireann and may not use it for any purpose other than to carry out the services they are performing for Iarnród Éireann. These service providers may change or we may contract with additional service providers to better accommodate our customers. 

You have the right under applicable Data Protection Laws to access personal data held about you. You also have the right to the rectification of inaccurate data and the erasure of Personal Data where there is no longer a legal ground for processing of the information as per the Iarnród Éireann Data Retention Policy.

You have the following rights (S4 of the IÉ Data Protection Policy, May 2018), in certain circumstances and subject to certain restrictions, in relation to your personal data:

• the right to access your personal data;
• the right to request the rectification and or erasure of your personal data;
• the right to restrict the use of your personal data;
• the right to object to the processing of your personal data, where we are processing it based on this being necessary for the purposes of our, or of a third party’s legitimate interest;
• the right to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format or to require us to transmit that data to another controller, where we are processing the data based on your consent of that this is necessary for the performance of a contract with you.

In order to exercise any of the rights set out above, please contact our Data Protection Officer on dpo@irishrail.ie

 If you have any questions about how your personal data is collected and processed, you can review our Privacy Policy (which includes information about data processing in the context of the Iarnrod Éireann Text Service).

You can also contact us by email on dpo@irishrail.ie

Our text service provider, Sendmode, will receive your data to assist us in operating the Iarnrod Éireann Text Service.  

Depending on the nature of the incident, Iarnrod Éireann may be required to pass your information to the Gardaí, particularly if the Gardaí are investigating criminal activity on the DART, or at any DART station and you are a witness to the commission of a crime. 

In addition, we may need to pass your information to our insurers or legal advisers as part of any claim in relation to the reported incident. 

Where data is shared it will be governed by a contract in line with the Iarnrod Éireann Data Protection Policy, May 2018.

The legal bases on which we collect, process and transfer personal data relating to you in the manner described above are:

• To comply with our legal and regulatory obligations under the CIÉ Bye Laws 1984 and the Railway Safety Act 2005

Iarnród Éireann is committed to ensuring the lawful, fair and transparent collection of data. Personal Data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.Personal Data shall be processed lawfully, fairly and in a transparent manner in relation to the data subject. In this instance there are legitimate interests for collecting this data.