How can we help?

Publicis Dublin are Iarnród Éireann’s creative partner. We work with them across a range of projects. They are working with us to help develop this Passenger Assistance prototype app.

Yes, if you don’t have a Free Travel Public Service card, we will provide you with a Leap card and travel credit on DART for the trial period.

 

If your train is delayed, any assistance booked will still be available unless otherwise communicated. Through the app, you will be able to cancel your own attendance as well as receive notification regarding changes to service.

A Master Hub will be notified of any disruptions that occur that may mean a break in service for an individual requiring assistance (prior to boarding or during journey). An operative from this Master Hub will then contact you directly to come to the best resolution.

If something goes wrong with the app itself you will have access to an email you can deliver feedback to the development team.

The phone numbers of the hub stations will also be available, so you will still be able to book assistance manually or contact an operative. You will additionally have access to a specific contact number in case of an emergency.

Customers looking to book a bike online should follow the below steps:

1. Please use our Journey Planner
2. Enter your Origin and Destination, no. of passengers and dates of travel
3. Click the tick box 'Show bike availability'
4. Select 'Go' to complete your Journey Planner search
5. Only services with available bike spaces will display
6. Select the journey and ticket type required
7. When you wish to proceed please select 'Book Tickets'
8. On the 'Extras' page select the bike/s required and select 'Next Steps'
9. Upon completion of your online booking the additional bike/s options will be confirmed

For more information on the carriage of bicycles, please see our Bicycle Information page

From the 7th October 2024, the carriage of e-scooters on-board rail services is prohibited for safety reasons and to help prevent the risk of on-board combustion. This includes those that can be folded or carried, as per the guidance document published by the National Transport Authority (NTA). Further information can be found on the NTA website. 

No, rail tickets are VAT exempt. If you require proof of purchase, we recommend that you present your ticket and booking confirmation email, (where applicable). 

A Young Adult card is a TFI Leap Card that can be used to pay for travel by anyone who is 19 to 25 years old, up to their 26th birthday. The user’s name and photograph is printed on it

This card can only be purchased online at leapcard.ie. You will need to upload proof of your age and take a live selfie when ordering the card online.

The earliest you can apply for a Young Adult card is two weeks before your 19th birthday.