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You can apply for a personalised card up to 2 weeks before your birthday, i.e. 19 yr – 2weeks for a Young Adult (19-23). Your card will expire on your birthday, i.e. your 24^th birthday for a Young Adult (19-23). For a Student (24 yr +), customers need to be in full-time education
 

Young Adult and Student Leap single fares are up to 50% cheaper than Adult Leap fares. This is on top of the 20% reduction that adults are receiving.
 

All TFI Leap enabled routes get Leap discounts when using a TFI Leap Card.
 

The Young Adult card (19-23) eligibility is defined by age, so all customers in that age bracket are eligible regardless of educational status.
 

Student eligibility, i.e. full-time status, needs to be verified in person at Student Leap Agent
 

Student Cards are only applicable to people who are 24 years old and over. 18 year olds are eligible for a Child Card (16-18) until their 19^th birthday. Then, when they’re turning 19, they will qualify for a Young Adult Card (19-23)
 

If the customer received an email with a ref number they should be able to continue the application with those details.
 

Yes, payments are taken before card verification. The refund is issued automatically if the verification is unsuccessful so the customer doesn’t have to request it.
 

Emails will be issued to applicants with the reason why the verification failed.
 

Caps are being discounted by 20% on average from the 9^th May. A new capping band for Young Adult/Students will be introduced on that day which is 50% less than adult.