How can we help?

They have listed some trouble shooting guidelines on the insert in the glove box, please have a read through these first. Sometimes the issue is very easily fixed. Most GoCars have an additional safety feature where the clutch must be fully engaged before the engine will start. Another common issue is when the PIN has been entered incorrectly, if you think this might have happened please replace the keys and relock the car with your GoCard. Wait a minute or so and try the process again!

Should you still be stuck please call 01 844 1969 where they will get someone out to help you if necessary.

When you go to collect your GoCar they ask that you have a quick look around the car. If you notice any damage please check the damage report sheet in the driver’s door. If this damage has not been reported please call them on 01 844 1969 to let them know and mark the damage in the book.

If the damage has been reported in the book then there is no need to call. You can continue on your journey. If you arrive to the GoCar and it is excessively dirty please call to let them know, they can try and move you to an alternative GoCar if you wish.

Unfortunately not, GoCar is a return car sharing model meaning wherever you pick the GoCar up from you must return it to that GoBase. This is to ensure that when you make a booking for a GoCar that the car will always be at the allocated GoBase. This is what makes GoCar a real alternative to car ownership.

Should you be in an accident while in a GoCar firstly please call the Gardai. Then when everything has been reported please call them through the in car console or on 01 844 1969 to report the incident. If necessary they will send out a representative to the scene.

Any ticket which has become defaced, illegible, mutilated, torn, split, lost, mislaid or stolen will not be valid for travel, replaced or eligible for refund. Customers must purchase a new ticket to travel.

If you wish to appeal against a fixed payment notice, with which you have been issued, you must do so in writing or via email to the addresses shown on the receipt given to you by the inspector within 21 DAYS. Failure to pay will lead to a prosecution and a Criminal conviction plus a fine of up to a €1000 in the District Courts.

Here are some of the benefits of having an Iarnrod Eireann Account;

• Manage your bookings with a simple login
• Skip registration
• More payment options
• Easily upgrade your journey

You can only create an account during a booking. To create an account select the options "I wish to create an Iarnród Éireann account" when entering your contact details when booking. Then you will receive an email and a password to your account.

Revenue Protection Unit
Revenue Protection Building
Connolly Station
Amiens Street,
Dublin 1

Email: rpu@irishrail.ie
Phone: Call our Customer Contact Centre

A Leap Card is a reusable plastic smart card that can be used instead of paper tickets to pay-as-you-go for transport in Dublin. This card is used to store travel credit that is deducted as and when you use it when travelling on public transport.

Customers pay less with a Leap Card than when paying for single fares with cash on DART and Commuter rail services, Dublin Bus and Luas services.

Customers can register their Leap Card online, so if it's lost or stolen, no one else can use it.

For more information, go to leapcard.ie

The Leap Card system Caps a customers use of travel credit so that once you hit the cap value you can continue to travel as normal on the applicable transport operator, but no further travel credit will be taken from your card on their services.

Once you hit the Cap value for the day of the week, you should continue to use their Leap Card as normal when travelling. You should still Touch On and Touch Off as normal in order to have a valid card for inspection.

If you make lots of trips with your Leap Card on a daily or weekly (Mon to Sun) basis, a maximum Cap value will be applied to your travel credit spend.

For more information, go to Leap Card Capping.