How can we help?

If your train was delayed due to circumstances within the control of Iarnród Éireann the following apply;

If you are more than one hour late in arriving at your destination, we will normally offer you discount vouchers for use against future ticket purchases. The value of discount vouchers is based on the length of delay and the fare you have paid for your single journey.

For delays of one to two hours, we will give you vouchers to the value of 50 percent of the fare you have paid for the portion of your journey affected.

For delays over two hours, we will give you vouchers to the value of 100 percent of the fare you have paid for the portion of your journey affected.
 
Click here to view our passenger charter.

You must make all refund claims within 28 days of the end date of your ticket. We may ask for extra evidence to support your claim for a refund.

An administration fee will be charged and if you have purchased a reservation either online, telesales or at a booking office the terms and conditions you agreed to will apply.

If you did not buy your ticket from Iarnród Éireann, you should return it to the place where you bought your ticket from. They will arrange any refund due (if any) and may charge you an administration fee.

If we fail to honour your seat reservation, and no other seat of similar standard on the same service is available for you, we will refund the fare of your single journey in travel vouchers.

Refunds will need to be requested by logging into your account on leapcard.ie
 

Yes, payments are taken before card verification. The refund is issued automatically if the verification is unsuccessful so the customer doesn’t have to request it.