How can we help?

By agreeing to take part, you understand and agree that we (Iarnród Éireann and our creative partner Publicis Dublin)  may store and process your data as follows:

Data

Your name, address, email, phone number, journey information (including date, time and journey stations) and journey progress (in the form of GPS updates), how you use the app, and any feedback you may supply on individual journeys and your experience as a whole.

Why?

In order to coordinate the trial, communicate with you during the trial, ensure we are aware of passenger locations throughout the trial, check we are testing all DART stations in the trial, check levels of service at all times of the day/week, provide you with a travel credit (if required) and notify you of further testing/trial opportunities for this app.

How long?

For up to a year after the end of the initial trial.

Where?

On secure servers in Ireland. The system will use the latest encryption standards and the entire project will be GDPR compliant. The data will not be shared with third parties.

Iarnród Éireann and Publicis Dublin will need to store and process your data in order to facilitate your access to the app for the trial, and to determine the outcomes of the project. We will ask you to confirm your agreement to all terms of the trial (including how your data will be processed) before you gain access to the app.

In order to take part in the trial you confirm that you will not allow anyone else to use the app or give anyone else your login details (we need to know how an individual uses the app, not groups of individuals). You also confirm that you will not share your views, experiences or any information you receive by taking part with anyone else. This includes the media, other train operating companies and social media.

Publicis Dublin are Iarnród Éireann’s creative partner. We work with them across a range of projects. They are working with us to help develop this Passenger Assistance prototype app.

Yes, if you don’t have a Free Travel Public Service card, we will provide you with a Leap card and travel credit on DART for the trial period.

 

If your train is delayed, any assistance booked will still be available unless otherwise communicated. Through the app, you will be able to cancel your own attendance as well as receive notification regarding changes to service.

A Master Hub will be notified of any disruptions that occur that may mean a break in service for an individual requiring assistance (prior to boarding or during journey). An operative from this Master Hub will then contact you directly to come to the best resolution.

If something goes wrong with the app itself you will have access to an email you can deliver feedback to the development team.

The phone numbers of the hub stations will also be available, so you will still be able to book assistance manually or contact an operative. You will additionally have access to a specific contact number in case of an emergency.

Customers looking to book a bike online should follow the below steps:

1. Please use our Journey Planner
2. Enter your Origin and Destination, no. of passengers and dates of travel
3. Click the tick box 'Show bike availability'
4. Select 'Go' to complete your Journey Planner search
5. Only services with available bike spaces will display
6. Select the journey and ticket type required
7. When you wish to proceed please select 'Book Tickets'
8. On the 'Extras' page select the bike/s required and select 'Next Steps'
9. Upon completion of your online booking the additional bike/s options will be confirmed

For more information on the carriage of bicycles, please see our Bicycle Information page

Yes, e-scooters can be carried on all services. Please ensure they are folded when onboard a train and they must be walked or carried through the station. 

No, rail tickets are VAT exempt. If you require proof of purchase, we recommend that you present your ticket and booking confirmation email, (where applicable). 

A Young Adult card is a TFI Leap Card that can be used to pay for travel by anyone who is 19 to 25 years old, up to their 26th birthday. The user’s name and photograph is printed on it