How can we help?

The Leap Card system Caps a customers use of travel credit so that once you hit the cap value you can continue to travel as normal on the applicable transport operator, but no further travel credit will be taken from your card on their services.

Once you hit the Cap value for the day of the week, you should continue to use their Leap Card as normal when travelling. You should still Touch On and Touch Off as normal in order to have a valid card for inspection.

If you make lots of trips with your Leap Card on a daily or weekly (Mon to Sun) basis, a maximum Cap value will be applied to your travel credit spend.

For more information, go to Leap Card Capping.

The system adds up how much travel credit you have used on the applicable services you have travelled on for a given day or week and then it stops taking any more fares once the applicable Cap value is reached.

For more information, go to Leap Card Capping.

A Daily Cap runs from the first service of the day to the last service in that same day.

A Weekly Cap (Mon-Sun) runs from the first service on a Monday to the last service on a Sunday.

There are a number of benefits as follows;

• Leap Card will be protected against loss or theft (as long as you report it missing/stolen)
• You won't need to complete an online form for every online Top-Up
• You can view your card history and usage
• You can manage additional Leap Cards through your account (eg child's Leap Card)

If you have any queries or concerns then you can contact Leap customer care on 1850 824 824 and the team will investigate and liaise with you directly.

Check out our step by step guide to booking a Free Travel pass or Valid Ticket.

Looking for more information check out our FAQ Where do I find Information on the Free Travel Pass? Customers are advised their is limited availability for seat only reservations online.

If you purchase a low or Semi Flexible ticket for the wrong date we will only cancel it for you for free if you advise us within 30 minutes* of the booking being purchased and provide proof of a new booking** being made for the same journey but for a different date(s).

By Phone - Please contact our Call Centre on (01) 8366 222 / 0818 366222 (between 07:00hrs -19:00hrs, Monday to Friday and 08:00hrs - 18:00hrs Saturday, Sunday and Bank Holidays)

1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.

2) Contact our Call Centre by phone by calling (01) 8366 222 / 0818 366222 (between 07:00hrs -19:00hrs, Monday to Friday and 08:00hrs - 18:00hrs Saturday, Sunday and Bank Holidays)

3) Please have the old and the new booking details ready so we can process your application.

If this happens outside of call centre opening hours customers must:

1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.

2) Contact us through our web form*** requesting

1. A refund for a booking mistake.
2. Reference the old booking number.
3. Reference the new booking number. Without a new booking number applications will be denied.

3) During the next few days, a staff member will investigate the refund claim and advise you of the outcome.

**The timestamp of the new booking must be after the incorrect booking. Bookings made prior to the incorrect booking will not be entertained.

***Iarnród Éireann will not be accountable for any claims of emails sent or not being received. The web form is recorded twice and our records are final.

Fully Flex bookings can be cancelled via the “My Booking” section up to 90 minutes before departure if the ticket has not been printed.

Otherwise normal terms and conditions strictly apply.

Leap card products can be used on the Cork – Cobh/Midleton routes.

Yes combined Rail and Bus Tickets are available on the Cork to Midleton route for more information please see our Fares Section.

Yes for more information please visit our Fares Sections.