Gates and Poles may on occasion fail to identify the Touch-On / Touch-Off. It is up to the customer to ensure the card has been read successfully. The two main reasons for card failure are:

1. Incorrect Positioning of Smart Card
If the Leap Card is not placed against the reader/'target' on the pole or gate, it will not be read. Ensure that the card is held steadily against the Card reading 'target' for at least a second.
Do not wave the card over the Smart Card reading target. Do not put the Smart Card into the horizontal paper ticket slot on a gate. 

2. Smart Card Interference
Remove the Leap Card from your wallet or bag before using it. Other Smart Cards you may have in your wallet or bag can cause interference with this card, which will make it inoperable.