Accessibility Policy for DART, Maynooth, Cork and Northern Commuter

• Aural and Visual
• Car Parking
• Contact Us
• Gate
• Guide Dogs
• Ramps
• Wheelchairs and Powered Scooters
• Passenger Assistance Prototype App

Passenger Assistance Prototype App

We are now exploring a new way our customers can book assisted travel services through a prototype app that has the potential to improve the experience for all, delivering a more streamlined and efficient passenger assistance service. We are currently looking for passengers to test this prototype. See here for more details.

Aural and Visual

All DART stations have electronic information screens and/or public address announcements.

Car Parking

Not all DART, Maynooth and Northern Commuter stations have parking, please check your station before travelling. For stations with car parks, they have designated car parking spaces for European Parking Card holders. They are provided at a convenient location on a concrete or tarmac surface, with dropped kerbs and non-slip pavements where appropriate.  

Gate

All DART, Maynooth and Northern Commuter stations have automated ticket barriers with at least one wider gate for wheelchair users or others who may need it. One gate always remains open when stations are unmanned.

Guide Dogs

Guide/Assistant dogs working and in training are permitted to travel on all Iarnród Éireann services without restriction, as long as they are always clearly identifiable by coat or harness.

Ramps

Our staff will use ramps to help you on or off our trains if required. 4 hours advance notice is recommended to ensure staff can be redeployed to assist you on or off our services.

At some stations there is a gap between the platform and the carriages which may create difficulty for people who are visually impaired or have mobility impairments and assistance may be required when boarding or alighting from the train.

Wheelchairs and Powered Scooters

We can accommodate wheelchair or powered scooters up to 700mm in width and 1200 mm long (including footplates) height 1435mm including occupant a maximum weight of 300kg including occupant and a turning radius of 900mm.

For safety reasons if your wheelchair or mobility scooter is larger that the permitted dimensions, we cannot accept it as the wheelchair or scooter may not be able to turn corners on board the train.

As scooters come in a wide variety of shapes and sizes, many have problems on trains, being unable to manoeuvre safely inside a carriage.

These problems mean that trains cannot carry some scooters, if you are a scooter-user who wants to travel by rail, you should inform your departure station when contacting them to ensure your scooter can be accommodated.