Iarnród Éireann Access Officer
Under the Disability Act 2005, all Government Offices are required to appoint one or more Access Officers. At Iarnród Éireann we want to provide a helpful and safe service to all our passengers.
Some of our passengers have a disability and not all disabilities are always visible. All our staff have been trained to aid to the highest standard giving assistance when requested.
Access Officer
The Iarnród Éireann Access officer can be contacted by phone on (01) 7032723 or email at IE.Access@irishrail.ie. The Iarnród Éireann access officer is responsible for arranging and co-ordinating assistance when requested, to persons with disabilities accessing our services.
Complaints Under Disability Act
A person may make a complaint in writing to the Inquiry Officer of Iarnród Eireann in relation to the failure of Iarnród Eireann to comply with the Disability Act, 2005.
Inquiry Officer,
Accessibility Department,
Iarnród Eireann,
Connolly Station,
Dublin 1
A complaint must be submitted in writing to the above address or by email to access@irishrail.ie and must state which Section of the Act the complaint refers to.
It must clearly outline the reason for the complaint and set out any relevant information to enable the complaint to be investigated.
The complaint must be addressed to the Inquiry Officer.
Sensory Packs
Sensory packs are available for customers with additional sensory challenges. These packs contain ear defenders, sunglasses and a fidget spinner and are distributed to customers travelling by rail with additional needs.
Unfortunately, there have been some supply issues sourcing the packs and we hope to have the application opened again in 2025