Iarnród Éireann Access Officer
Under the Disability Act 2005, all Government Offices are required to appoint one or more Access Officers. At Iarnród Éireann we want to provide a helpful and safe service to all our passengers.
Some of our passengers have a disability and not all disabilities are always visible. All our staff have been trained to aid to the highest standard giving assistance when requested.
Access Officer
The Iarnród Éireann Access officer can be contacted by phone on (01) 7032723 or email at IE.Access@irishrail.ie. The Iarnród Éireann access officer is responsible for arranging and co-ordinating assistance when requested, to persons with disabilities accessing our services. The Access Officer is also responsible for responding to requests for alternative formats of information. Alternate formats are other forms of information and communication that are accessible to the person concerned.
Complaints and Feedback
- In person, Iarnród Éireann Commercial Office, Connolly Station, Dublin 1 (by appointment).
- In writing: Access Officer, Iarnród Éireann, Connolly Station, Dublin 1.
- By phone: +353 (0)1 7032723
- By email: IE.Access@irishrail.ie
- With an assistant
- Iarnród Éireann will provide ISL interpreters to customers who wish to communicate with us though ISL. Customers must give at least two weeks’ notice to our access officer as there can be difficulties at times obtaining ISL interpreters
Gearáin faoin Acht um Míchumas
Féadfaidh duine gearán a dhéanamh i scríbhinn le hOifigeach Fiosrúcháin Iarnród Éireann maidir le mainneachtain Iarnród Éireann an tAcht um Míchumas, 2005, a chomhlíonadh.
An tOifigeach Fiosrúchán,
An Roinn Inrochtaineachta,
Iarnród Eireann,
Stáisiún Uí Chonghaile,
Baile Átha Cliath 1
Ní mór gearán a chur isteach i scríbhinn chuig an seoladh thuas nó trí ríomhphost a sheoladh chuig access@irishrail.ie agus ní mór a lua cén Alt den Acht dá dtagraíonn an gearán.
Ní mór dó an chúis atá leis an ngearán a leagan amach go soiléir agus aon fhaisnéis ábhartha a leagan amach le gur féidir an gearán a imscrúdú.
Ní mór an gearán a sheoladh chuig an Oifigeach Fiosrúchán.