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When the customer clicks into Coach G, the Quieter coach header and purple seats will appear as per display below. 

Yes, London North Eastern Railway have been operating a Quieter coach and feedback from customers has been positive.

Nearly 90 per cent of respondents to a Transport for New South Wales in Australia survey on the quieter coach trial said travelling in quieter carriages had improved their overall travel experience.
 

There are no plans at present to introduce the Quieter coach on other routes.

If you are having trouble amending your booking, please ensure you are entering the booking reference number when logging in to 'Manage My Booking'.

Your booking reference number is 8 digits, generally beginning with 6, while your Ticket Collection Number contained in your email confirmation is 11 digits and used to collect your ticket from Ticket Vending Machines in stations. Example booking number: '65678978'.

Please also ensure the email address provided is the one used when making the booking.
If you are still encountering difficulty please contact us.

An allocation of bookings on all InterCity services can be reserved online without a fee for 'Free Travel Pass or valid ticket holders'. When this allocation is fully booked, all remaining seats can be reserved by 'Free Travel Pass or valid ticket holders' for €2.50 per journey.