How can we help?

The purpose of this processing is to enable Iarnrod Éireann to track and appropriately deal with anti-social behaviour on the DART or at the train station and or to track and appropriately deal with damage to property. 

For more information about our processing of personal information as part of the Iarnrod Éireann Text Service, please see our Privacy Policy.

The text service is not free because Iarnród Éireann was advised that a free text service may have resulted in more hoax or non-genuine texts being received.

The aim of the text service is to improve the customer experience while not disrupting the service to deal with prank texts. 

Yes for the cost of sending the text.

The message rate depends on the user's mobile operator and particular price plan to which they are signed up.

For information on the standard message rate that applies, contact your mobile operator. 

A standard text is 155 Characters.

The text service operates during DART operational hours.

You will know that your message is received because on receipt of your text message, an automated message will be sent to you to advise you that if your text relates to a safety incident and or an emergency, you should call the Gardaí on 999 or 112.

You do not need to wait on the DART or at the station to ensure that Iarnrod Éireann has responded to the concern raised.  All messages related to anti-social behaviour will be responded to in accordance with Iarnrod Éireann protocols.  

• On receipt of your text message, an automated message will be sent to you by our service provider, Sendmode to advise you that your text must relate to anti-social behaviour and if your text relates to a safety incident and or an emergency, you should call the Gardaí on 999 or 112. 

• If your text is reporting anti-social behaviour, staff will review the report and will follow Iarnród Éireann protocols to follow-up (including with you if necessary) about the incident.

When you text TRAIN to 51444, your text message is received (firstly) by our service provider, Sendmode and is then passed to or is accessible by designated Iarnród Éireann staff for investigation. 

This is always subject to any system or network issues or time delays. 

Anti-social behaviour should be reported using the Text Service.  Anti-social behaviour occurs when a person acts in a way that causes or may cause another person harassment, significant or persistent alarm, distress, fear or intimidation, or impairs their use or enjoyment of their property, or of DART or of Iarnrod Éireann property in a significant or persistent way.

Anti-social behaviour that may be reported using the Text Service includes (but is not limited to) public intoxication, disorderly conduct, vandalism, or abusive or insulting behaviour. 

Examples of emergencies include (but are not limited to) when:

• Someone’s life is at risk;
• A crime is happening now;
• Someone is injured or threatened;
• You need an ambulance urgently;  
• There is a fire. 

For safety-related incidents emergencies, always call 999 or 112.

Text the keyword “TRAIN”, along with your report of anti-social behaviour, to 51444 

It’s important that you use the keyword 'TRAIN', as the text number 51444 is a Shared Text Service – using “TRAIN” means that the text is directed to Iarnrod Éireann Irish Rail.