How can we help?

Priority Seating is available on all our services and are available for those who need them most, like customers with a disability which can often be hidden, a customer who is pregnant and elderly customers.
Hidden disability, sometimes termed invisible disability, is defined as a disability that is not immediately apparent. 80% of disabilities are invisible.
The Priority Seating area is located close to the entrance on all our train sets to make it as easy as possible for customers.
Most people are happy to give up their seat to someone more in need of it. Simply show your JAM card or Please Offer Me A Seat badge to someone sitting in a priority seat and they’ll see that you have a need for one of these seats. 
Our customers have told us that this helps to avoid embarrassment. You are not guaranteed a seat if the priority seats are already taken by others with priority cards or who otherwise needs to sit down.
 

Step by Step guide to booking a ticket for a Wheelchair Users:

• Step 1 - Enter your origin and destination in the 'From' and 'To' fields, select a 'Single' or 'Return' ticket and select your date(s). Select the type and number of passengers travelling on the journey eg 2 Adults 1 Student

• Step 2 - To book a ticket for a Wheelchair user click the ‘Wheelchair users’ option just below the passenger options, a pop-up will appear on your screen. Tick each passenger that requires a 'Wheelchair space'. Select which passenger(s) require a Wheelchair space. If the wheelchair user has a Free Travel Pass they must also select the ‘Seat only reservation’ which is located beside the ‘Wheelchair user’ option. Select each passenger(s) that require this option also. A “Seat only reservation” is not a valid ticket for travel and must be accompanied by a valid ticket. Once you have all the required fields filled out select 'Go'. You will then receive a full list of available services and the total price for all passengers travelling will be displayed, this will include the price of the seat only reservation if this option has been selected

• Step 3 - Choose the service(s) you wish to travel on by selecting one of the fares presented and select 'Book Tickets'. If you are looking for further information like intermediate stations and catering offering, select the 'Show details' button

• Step 4- Select Seats - You can select 'Automatic Seat Selection' or 'Manual Seat Selection'. Manual seat selection will allow you to choose which seat you would like to reserve, Automatic seat selection will choose for you

• Step 5 - Log in - If you have an existing Irish Rail account then you need to enter your email address and password and select 'Login'. If this does not work select "forgotten password" option and follow the instructions on screen. If you don’t have an account you can continue as a ‘Guest’ to the 'Passenger Details' page

• Step 6 - Passenger Details - Enter name(s). If you don't have an account, don't worry, you can register for an online account by simply ticking 'Yes, I wish to create an Iarnród Éireann account' under 'Customer details'. If you dont want to create an Iarnród Éireann continue as a guest. Once your booking is complete you will receive an email with your password, please ensure that you copy and paste the password from the email to avoid making a mistake typing in the password. You can update your password under 'My Account' if you wish

• Step 7 - Payment Overview - Enter in your card details, read and agree to the terms and conditions then click 'Pay Now'

• Step 8 - 3D Secure - You may then be brought to a WorldPay 3D Secure section, if your bank wants to verify the card presented when booking, banks do not always require this step. 3D Secure is a protocol used as an added layer of security for online credit and debit card transactions provided by your bank. This is achieved by adding another authentication step for online payments; a password. They will ask you for your secure password or some other information only you the cardholder should know. If you are not registered for 3D secure you will be presented with an option if your bank allows it. Once you have completed this successfully you must click 'Continue'

• Step 9 - Confirmation - You have now reached the confirmation page, make sure to write down your 'Ticket Collection Number' and keep it safe in order to collect your tickets, you will also receive an email confirmation of your booking with the details included. You can now add the booking to your calendar for convenience!

We can accommodate wheelchair or powered scooters up to 700mm in width and 1200 mm long (including footplates) height 1435mm including occupant a maximum weight of 300kg including occupant and a turning radius of 900mm.

For safety reasons if your wheelchair or mobility scooter is larger that the permitted dimensions, we cannot accept it as the wheelchair or scooter may not be able to turn corners on board the train.
 

Chun eolas a fháil ar an scéim Pas Saorthaistil, féach na naisc thíos;

• Más mian leat áirithint a dhéanamh ar thraein féach ar ár dtreoir áisiúil an rogha “Pas Saorthaistil nó Ticéad Bailí” a chur in áirithe
• Chun eolas a fháil ar an dóigh chun taisteal le Pas Saorthaistil ar sheirbhísí iarnróid féach ar ár gCeisteanna Coitianta. An gá dom ticéad a fháil le bheith ann le mo Chárta Saorthaistil/Seirbhísí Poiblí a?
• Chun tuilleadh eolais a fháil ar an gcaoi le do Chárta Seirbhíse Poiblí a úsáid le haghaidh saorthaistil, féach ar an mbileog "Conas do PSC a úsáid le haghaidh saorthaistil" de chuid TFI nó tabhair cuairt ar freetravel.ie
• Chun tuilleadh eolais a fháil faoin bPas Saorthaistil téigh chuig suíomh gréasáin na Roinne Coimirce Sóisialaí, déan teagmháil le d'Oifig Leasa Shóisialaigh áitiúil nó cuir glaoch ar an Líne Eolais ar 1890 500 000 (ó Phoblacht na hÉireann amháin) nó 00353 71 9157100 (ó Thuaisceart Éireann nó má bhíonn tú thar lear.

Is é an Roinn Coimirce Sóisialaí a eisíonn gach pas saorthaistil, ní an soláthraí iompair. Tá pasanna saorthaistil neamh-inaistrithe agus ní féidir ach an duine atá ainmnithe orthu úsáid a bhaint astu.