At The Station FAQ

• What happens if I am involved in a car incident while using a GoCar on Iarnród Éireann property or at any other location?

  Should you be in an accident while in a GoCar firstly please call the Gardai. Then when everything has been reported please call them through the in car console or on 01 844 1969 to report the incident. If necessary they will send out a representative to the scene.

• Do I need to register with APCOA Connect or will my details be transferred from Parkbytext?

  Due to data protection customer data will not be transferred to APCOA Connect. All customers will need to register with APCOA Connect directly if they are not already registered.

  You can download the APCOA Connect app and register before 19th February 2018, however you will not be able to pay for parking at Iarnród Éireann car parks until after that date.

• How do I know my Iarnród Éireann car park booking with APCOA has been accepted?

  When you book your car parking on APCOA Connect App or via the website you will receive a booking confirmation message.

• I wish to report a problem with paying for car parking at an Iarnród Éireann station?

  APCOA Connect are our Parking Operator and all issues with making payment should be addressed to APCOA. Please call APCOA Customer Support Centre on 0818 462 888. Calling from outside the Republic of Ireland 01 6516900. 

  Opening Hours:

  Monday to Friday: 07:00hrs - 22:00hrs (open at 06:00hrs until 23rd February 2018)

  Saturdays: 08:00hrs -18:00hrs

• Where can I find the Conditions of Carriage?

  Conditions of Carriage (272KB)

• How are station operatives processing these requests?

  Operatives at all the DART stations will also be testing a Passenger Assistance App that is specific to managing requests that come in.

• Can I change the location of parking to another Iarnród Éireann station?

  This feature is not available on the APCOA Connect app or website. Please contact APCOA Customer Support Centre by emailing info@apcoa.ie or by calling 0818 462 888 who will be able to amend your parking. . Calling from outside the Republic of Ireland 01 6516900.
  

  Opening Hours:

  Monday to Friday: 07:00hrs - 22:00hrs (open at 06:00hrs until 23rd February 2018)

  Saturdays: 08:00hrs -18:00hrs

• Can I breastfeed in stations or on-board trains?

  Yes, you are welcome to breastfeed in all public places, including within stations and on-board services.

• I got clamped at an Iarnród Éireann car park what do I do next?

  If you get clamped at an Iarnród Éireann car park, a document will be placed on the window of your car outlining how to pay and who to contact. Please refer to this document.  

• What happens if another car is illegally parked in the GoBase space and I am unable to return my GoCar to this designated space?

  Should there be a car parked in the allocated space they ask that you park as close as possible to the GoBase.  Then call them to let them know where the GoCar is parked. Should your call not be answered please leave a voicemail detailing where the GoCar is parked.

• Where can I get the APCOA Connect app?

  To download the APCOA Connect app visit the Apple Store or Google Play Store.
  

• Will I still be able to use the current assistance booking system in place if absolutely necessary?

  Yes. Some passengers who require assistance will not be engaged in this trial and therefore bookings will available through phoning a hub station within a zone.

• When booking parking for an Iarnród Éireann car park are there booking fees?

  There are no additional charges for booking your car parking with APCOA for an Iarnród Éireann car park.

• With the change to APCOA what happens to my current Parkbytext transactions?

  Any valid Parkbytext parking transactions that extend beyond 26th February 2018 (eg TaxSaver or annual pass holders), will remain valid in APCOA’s systems. If you wish to make any changes to these details after 26th February 2018 APCOA will be able to assist you further.

• What happens if my GoCar is damaged internally or externally when I pick it up from the GoBase?

  When you go to collect your GoCar they ask that you have a quick look around the car. If you notice any damage please check the damage report sheet in the driver’s door. If this damage has not been reported please call them on 01 844 1969 to let them know and mark the damage in the book.

  If the damage has been reported in the book then there is no need to call. You can continue on your journey. If you arrive to the GoCar and it is excessively dirty please call to let them know, they can try and move you to an alternative GoCar if you wish.

• How do I contact GoCar or get more information about my membership?

  Should you have any issues when using GoCar you can contact them on 01 844 1969 or on their website at www.gocar.ie

• What methods of payment can I use to pre-book parking online at an Iarnród Éireann car park?

  You can pre-book your car parking online at apcoaconnect.ie or through the APCOA Connect App. APCOA Connect accepts all major credit and debit cards. Visit apcoaconnect.ie for more information. 

• I wish to complain about a car park at an Iarnród Éireann station, who do I contact?

  We welcome feedback from our customers. To provide feedback please  call APCOA Customer Support Centre on 0818 462 888. Calling from outside the Republic of Ireland 01 6516900. 

  Opening Hours:

  07:00hrs - 22:00hrs Monday to Friday (open at 06:00hrs until 23rd February 2018)

  08:00hrs -18:00hrs Saturdays

• Can I park my car overnight in an Iarnród Éireann Irish Rail station?

  Yes you can. Car parking is available from Monday to Sunday. To purchase parking please download the APCOA Connect app.

• Where can I get details on the rail fleet?

  For information on our Intercity, Commuter, Dart and Locomotive rail fleet please see our Fleet page.

• What stations have free water filling stations?

  Find one of our free water filling stations at the following stations: 

  • Dublin Connolly
  • Dublin Pearse 
  • Dublin Heuston
  • Dundalk
  • Athlone
  • Galway
  • Tralee
  • Killarney
  • Malahide

• Can I return my GoCar to a different GoBase other than the designated area that I originally picked it up?

  Unfortunately not, GoCar is a return car sharing model meaning wherever you pick the GoCar up from you must return it to that GoBase. This is to ensure that when you make a booking for a GoCar that the car will always be at the allocated GoBase. This is what makes GoCar a real alternative to car ownership.

• From what date will APCOA Connect be available in Iarnród Éireann stations?

  APCOA Connect will become available at Iarnród Éireann car parks on a phased basis starting from Monday 19th February 2018. You can start using APCOA Connect as soon as you see their new signs. After 26th February 2018 you will no longer be able to purchase car parking through Parkbytext for Iarnród Éireann car parks.

• My Iarnród Éireann car parking location code is not working?

  Some of our car parking location codes have changed, please see below. For the rest of our car park location codes please go 'Where do I find my Iarnród Éireann car parking location code?'

  Code Car Park Location
  3277  Boyle Train Station
  3223  Connolly Train Station
  3278  Heuston Train Station
  3222  Kent Train Station
  3225  Killarney Train Station
  3252  Sallins Train Station
  3202  Sligo (Mac Diarmada) Railway Station
  3224  Tralee Train Station
  3226  Tullamore Train Station
   

• How far in advance to my date/time of travel can I pre-book car parking at an Iarnród Éireann station?

  You can pre-book your car parking at an Iarnród Station as far in advance as you would like.

• Is payment on APCOA Connect secure?

  Yes, all payments processed by APCOA Connect are secure.

• I bought an annual Taxsaver parking pass but can’t see it on APCOA Connect?

  If you have given consent for your details to be passed to APCOA, they have received your details. APCOA are currently working on migrating details of your pass so that you can see it in your APCOA Connect account.

• What happens if my GoCar won’t start when I arrive at the GoBase to pick it up?

  They have listed some trouble shooting guidelines on the insert in the glove box, please have a read through these first. Sometimes the issue is very easily fixed. Most GoCars have an additional safety feature where the clutch must be fully engaged before the engine will start. Another common issue is when the PIN has been entered incorrectly, if you think this might have happened please replace the keys and relock the car with your GoCard. Wait a minute or so and try the process again!

  Should you still be stuck please call 01 844 1969 where they will get someone out to help you if necessary.

• How does GoCar work?

  GoCar is a ‘subscribe and drive’ system. In order to rent any GoCar you must firstly become a member of the GoCar service. Signing up is easy! All you need to do is sign up online at www.gocar.ie and complete the online form. Then you will need to send in a photo or scanned copy of your driving licence. If you complete the application form and send in your licence before 4pm Monday-Friday then they will put your GoCard in the post the same day! Once you have your GoCard you are free to book GoCars all across Dublin and Cork. You can book a GoCar from 5 minutes in advance to 6 weeks depending on availability.

  Once you have made your booking you arrive to your selected GoCar and hold your GoCard up to the windscreen, wait for the doors to open and then hop in! Enter your PIN into the console in the glove box and take the keys and go! When you’re finished with your GoCar return it to the GoBase you picked it up from and replace the keys into the glove box, make sure to lock the car with your GoCard.

• What are the prices for parking at an Iarnród Éireann car park?

  Please visit our Car Parking section for information on car park charges at stations.

• Can I have multiple cars on my APCOA Account?

  Yes you can have multiple cars on your APCOA account through the APCOA Connect app or website, please visit apcoaconnect.ie for more information. 

• Can I park my electric car free of charge at Iarnród Éireann stations?

  An electric car may park free of charge at designated charging bays only for the purpose of re-charging the vehicle’s power supply. If electric car is not charging parking fees will apply.

• Do car parking charges at Iarnród Éireann car parks include VAT?

  Yes car parking charges at Iarnród Éireann car parks do include VAT. There is a detailed breakdown of the taxation portion of each parking history in the APCOA website account section.  
  

• How can I make a complaint regarding unfair clamping on Iarnród Éireann property?

  To appeal a clamping fine with APCOA please see apcoa.ie for more information. 

• How do I book my Iarnród Éireann car parking online with APCOA?

  You can book your car parking online through apcoaconnect.ie or through the APCOA Connect app. Visit apcoaconnect.ie for more information on how to book. 

• How do I find my Iarnród Éireann car parking location code?

  Code  Car Park Location
  0905  Arklow Train Station
  0907  Athenry Train Station
  0872  Athlone Train Station
  0901  Athy Train Station
  1546  Bagenalstown Train Station
  0507  Balbriggan Train Station
  0906  Ballinasloe Train Station
  0859  Booterstown DART Station
  3277  Boyle Train Station
  0857  Bray DART Train Station
  0900  Carlow Train Station
  0916  Castlebar Train Station
  1181  Ceannt Train Station (Galway)
  0914  Charleville Train Station
  0873  Clara Train Station
  0860  Clontarf Road DART Station
  1609  Colbert Station Limerick
  1135  Collooney Train Station
  3223  Connolly Train Station
  0896  Coolmine Train Station
  0858  Dalkey DART Station
  0841  Donabate Train Station
  0837  Drogheda Train Station
  0836  Dundalk Train Station
  0891  Edgeworthstown Train Station
  0950  Enfield Train Station
  0913  Ennis Train Station
  1060  Farranfore Train Station
  0902  Gorey Train Station
  0842  Gormanstown Train Station
  0879  Hazelhatch Train Station
  3278  Heuston Train Station
  3222  Kent Train Station
  0877  Kildare Train Station
  0910  Kilkenny Train Station
  3225  Killarney Train Station
  0861  Killester DART Station
  0839  Laytown Train Station
  0895  Leixlip Confey
  0894  Leixlip Louisa Bridge Station
  1075  Limerick Junction Station
  0890  Longford Train Station
  1635  MacDonagh Junction, Kilkenny
  0555  Malahide Dart Station
  0915  Mallow Train Station
  0893  Maynooth Train Station
  0876  Monasterevin Train Station
  0892  Mullingar Train Station
  0878  Newbridge Train Station
  0875  Portarlington Train Station
  0874  Portlaoise Train Station
  0550  Portmarnock Dart Station
  0904  Rathdrum Train Station
  0822  Rosslare Europort
  0986  Rosslare Train Station
  0508  Rush and Lusk Train Station
  3252  Sallins Train Station
  0840  Skerries Train Station
  3202  Sligo (Mac Diarmada) Railway Station
  0862  Sutton DART Station
  0912  Templemore Train Station
  0911  Thurles Train Station
  3224  Tralee Train Station
  3226  Tullamore Train Station
  1069  Waterford Train Station
  0917  Westport Train Station
  0903  Wicklow Train Station

• Can I park a different car to the one registered when making my APCOA booking for Iarnród Eireann car park?

  You can change your vehicle registration for sessions of 1 month or greater, via the APCOA Connect app or APCOA website.

  Otherwise please contact APCOA Customer Support Centre by emailing info@apcoa.ie or by calling 0818 462 888 who will be able to amend your parking.Calling from outside the Republic of Ireland 01 6516900

  Opening Hours:

  Monday to Friday: 07:00hrs - 22:00hrs (open at 06:00hrs until 23rd February 2018)

  Saturdays: 08:00hrs -18:00hrs