Policies FAQ
If your request relates to criminal activity please report it to An Garda Síochána who will liaise with Iarnród Éireann to access CCTV.
If you request relates to CCTV of your own personal images, please contact dpo@irishrail.ie with your request.
We do not envisage stopping the service as a result of reported anti-social behaviour.
However, in the event of an emergency or safety related incident, Iarnrod Éireann will follow normal protocols and a service or services may be disrupted.
The text service is not free because Iarnród Éireann was advised that a free text service may have resulted in more hoax or non-genuine texts being received.
The aim of the text service is to improve the customer experience while not disrupting the service to deal with prank texts.
The Customer Charter is Iarnród Éireann's promised performance standards. Click here for more details.
You will know that your message is received because on receipt of your text message, an automated message will be sent to you to advise you that if your text relates to a safety incident and or an emergency, you should call the Gardaí on 999 or 112.
You do not need to wait on the DART or at the station to ensure that Iarnrod Éireann has responded to the concern raised. All messages related to anti-social behaviour will be responded to in accordance with Iarnrod Éireann protocols.By agreeing to take part, you understand and agree that we (Iarnród Éireann and our creative partner Publicis Dublin) may store and process your data as follows:
Data
Your name, address, email, phone number, journey information (including date, time and journey stations) and journey progress (in the form of GPS updates), how you use the app, and any feedback you may supply on individual journeys and your experience as a whole.
Why?
In order to coordinate the trial, communicate with you during the trial, ensure we are aware of passenger locations throughout the trial, check we are testing all DART stations in the trial, check levels of service at all times of the day/week, provide you with a travel credit (if required) and notify you of further testing/trial opportunities for this app.
How long?
For up to a year after the end of the initial trial.
Where?
On secure servers in Ireland. The system will use the latest encryption standards and the entire project will be GDPR compliant. The data will not be shared with third parties.
Iarnród Éireann and Publicis Dublin will need to store and process your data in order to facilitate your access to the app for the trial, and to determine the outcomes of the project. We will ask you to confirm your agreement to all terms of the trial (including how your data will be processed) before you gain access to the app.
For information on Filming/photo shoots on Iarnród Éireann services and property, and/or Córas Iompair Éireann property please click here.
We use the number 51444 as our text number. This number is provided to us for use by Sendmode. Other services use the 51444 number, meaning that it is a shared number.
However, by using the keyword “TRAIN” in your text, this designates your text as belonging to the Iarnrod Éireann Text Service, and it means that your text is directed to us (and specifically to the designated and Iarnrod Éireann Staff teams who will review and act on it.
The purpose of this processing is to enable Iarnrod Éireann to track and appropriately deal with anti-social behaviour on the DART or at the train station and or to track and appropriately deal with damage to property.
For more information about our processing of personal information as part of the Iarnrod Éireann Text Service, please see our Privacy Policy.
Text the keyword “TRAIN”, along with your report of anti-social behaviour, to 51444
It’s important that you use the keyword 'TRAIN', as the text number 51444 is a Shared Text Service – using “TRAIN” means that the text is directed to Iarnrod Éireann Irish Rail.
The legal bases on which we collect, process and transfer personal data relating to you in the manner described above are:
- To comply with our legal and regulatory obligations under the CIÉ Bye Laws 1984 and the Railway Safety Act 2005
Iarnród Éireann is committed to ensuring the lawful, fair and transparent collection of data. Personal Data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.Personal Data shall be processed lawfully, fairly and in a transparent manner in relation to the data subject. In this instance there are legitimate interests for collecting this data.
Use the text service when you see incidents of anti-social behaviour on board a DART or at a DART station that you believe should be reported to improve the overall customer experience.
For safety-related incidents emergencies, always call 999 or 112.
Yes for the cost of sending the text.
The message rate depends on the user's mobile operator and particular price plan to which they are signed up.
For information on the standard message rate that applies, contact your mobile operator.
A standard text is 155 Characters.
You have the right under applicable Data Protection Laws to access personal data held about you. You also have the right to the rectification of inaccurate data and the erasure of Personal Data where there is no longer a legal ground for processing of the information as per the Iarnród Éireann Data Retention Policy.
You have the following rights (S4 of the IÉ Data Protection Policy, May 2018), in certain circumstances and subject to certain restrictions, in relation to your personal data:
- the right to access your personal data;
- the right to request the rectification and or erasure of your personal data;
- the right to restrict the use of your personal data;
- the right to object to the processing of your personal data, where we are processing it based on this being necessary for the purposes of our, or of a third party’s legitimate interest;
- the right to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format or to require us to transmit that data to another controller, where we are processing the data based on your consent of that this is necessary for the performance of a contract with you.
In order to exercise any of the rights set out above, please contact our Data Protection Officer on dpo@irishrail.ie
For information regarding DATA Protection please see our Privacy and Cookies Policy
The Annual Report can be downloaded in PDF format from 2003 to present here
If you wish to register a complaint under the 2005 Disability Act please contact access@irishrail.ie
No. Iarnród Éireann will not share your personal information with third parties except as necessary to address the information contained in your text message through the Train Text Service and as identified in the Terms and FAQs and our Privacy Policy.
The information you provide as part of the Iarnrod Eireann Text Service will not be used for the purposes of marketing to you.
As identified in these Terms and FAQs, Iarnród Éireann contracts with third-party service providers to assist with the Text Service.
Our service providers are required to keep confidential the information received on behalf of Iarnród Éireann and may not use it for any purpose other than to carry out the services they are performing for Iarnród Éireann. These service providers may change or we may contract with additional service providers to better accommodate our customers.
Please see our Guidance For Third Party Works page.
The Text SMS Service is a service which allows customers to discreetly report incidents of anti-social behaviour on board a DART or at a DART station.
Depending on the nature of the incident, Iarnród Éireann may be required to pass your information to the Gardaí, particularly if the Gardaí are investigating criminal activity on the DART or at stations and you are a witness to the commission of a crime.
If you have any questions about how your personal data is collected and processed, you can review our Privacy Policy (which includes information about data processing in the context of the Iarnrod Éireann Text Service).
You can also contact us by email on dpo@irishrail.ie
Your personal details obtained from the text will not be disclosed to Staff (apart from those who designated to operate the Service) or to third parties. The aim of the text Service is to invite customers to text discreetly, to report an incident of anti-social behaviour.
Iarnród Éireann uses the following website for advertising all of its formal tender opportunities.
www.etenders.gov.ie
Interested parties are advised to register on this site to gain access to all live tender processes.NO. Smoking is prohibited on all trains, offices and enclosed station areas. Iarnród Éireann treats replacement devices such as e-cigarettes in an identical manner to traditional cigarettes and they cannot be used onboard trains, within offices or in enclosed station areas.
Railway Order application is broadly similar to the planning application process. The project is categorised as Strategic Infrastructure Development (SID) and Iarnród Éireann applies directly to An Bord Pleanála for permission. The Railway Order application process is set out in the Transport (Railway Infrastructure) Act 2001 as amended by the Strategic Infrastructure Act 2006. Following two phases of public consultation, we will submit the Railway Order application. Any person or body may make a submission or observation in writing to An Bord Pleanála in relation to the application and / or the Environmental Impact Assessment Report. The Railway Order application will include a number of technical documents and project drawings and an Environmental Impact Assessment Report. All of these documents and drawings together with any feedback/submissions received from the public as part of the statutory public consultation process will be reviewed and considered by An Bord Pleanála before a decision on the application is made. We expect that An Bord Pleanála will conduct an Oral Hearing before they make a decision. At an Oral Hearing the authors of relevant reports and experts will give evidence on the submissions received and will be available for questioning. Further information on making a submission / observation in writing to the Board and Oral Hearing procedures are available from the Board’s website
The Maynooth Line Transport Study (CSEA/Systra, July 2019) is the reference document in relation to the traffic impact appraisal of level crossing closures and the traffic mitigation provided by providing additional bridges across the rail/canal corridor. This is provided in Annex 3.1 of the Preliminary Option Selection Report provided on the Public Consultation website. Section 3 of this report (Page 32) provides information on all automatic traffic counts (35 No.) and junction turning counts (48 No.) undertaken. Figure 3.1 and Figure 3.11 shows the locations of each automatic traffic count and junction turning count. This information was used to calibrate and validate the local area model, to provide an accurate representation of traffic movements within the study area. Section 4.2 of this report (Page 56) details the overall methodology followed in the road based assessment.
The text service operates during DART operational hours.
Iarnród Éireann is committed to operating in an environmentally sound manner, and to encouraging the expansion of rail as a mode of sustainable mobility and transport in order to reduce the greenhouse effect and other forms of pollution. Visit our Environment page.
Yes, please contact the terminal station of the service you travelled on. You can find all station contact details on our Station Information page.
For all services into Heuston Station call (01) 703 2132 (Monday to Friday 09:00 - 17:00).
For all services into Connolly Station call (0)1 703 2358 (Monday to Friday 07:00 - 19:00).
or
Send an email to lostproperty@irishrail.ie with a subject line of Lost Property, please ensure to provide your full name and contact number, and as many details as possible.
Please note that we only hold onto lost property items for 30 days.When you text TRAIN to 51444, your text message is received (firstly) by our service provider, Sendmode and is then passed to or is accessible by designated Iarnród Éireann staff for investigation.
This is always subject to any system or network issues or time delays.
It is recommended that children travelling alone are aged 12 years and older. Parental discretion is advised. Iarnród Éireann does not provide nor is there any duty on Iarnród Éireann to provide any supervision on its passenger services.
Iarnród Éireann, on its own behalf and the behalf of any contractor, subcontractor, agent or partner of Iarnród Éireann, does not accept any responsibility for any technical failure or malfunction or any other problem in any network, system, server, provider, or otherwise which may result in any text sent via the Service being lost or not properly sent or received or responded to.
Customers and other users of the Service hereby waive any claim whatsoever against Iarnrod Eireann for any liability, loss, costs, damages and expenses arising from any such problems or arising as a result of or in connection with using the Service.
Anti-social behaviour should be reported using the Text Service. Anti-social behaviour occurs when a person acts in a way that causes or may cause another person harassment, significant or persistent alarm, distress, fear or intimidation, or impairs their use or enjoyment of their property, or of DART or of Iarnrod Éireann property in a significant or persistent way.
Anti-social behaviour that may be reported using the Text Service includes (but is not limited to) public intoxication, disorderly conduct, vandalism, or abusive or insulting behaviour.
Our text service provider, Sendmode, will receive your data to assist us in operating the Iarnrod Éireann Text Service.
Depending on the nature of the incident, Iarnrod Éireann may be required to pass your information to the Gardaí, particularly if the Gardaí are investigating criminal activity on the DART, or at any DART station and you are a witness to the commission of a crime.
In addition, we may need to pass your information to our insurers or legal advisers as part of any claim in relation to the reported incident.
Where data is shared it will be governed by a contract in line with the Iarnrod Éireann Data Protection Policy, May 2018.
Customers are advised that alcohol is not permitted on any Iarnród Éireann Irish Rail service until further notice.
Non-alcoholic drinks, including '0%'or '0.0%' products, are permitted on-board.- On receipt of your text message, an automated message will be sent to you by our service provider, Sendmode to advise you that your text must relate to anti-social behaviour and if your text relates to a safety incident and or an emergency, you should call the Gardaí on 999 or 112.
- If your text is reporting anti-social behaviour, staff will review the report and will follow Iarnród Éireann protocols to follow-up (including with you if necessary) about the incident.
If you wish to appeal against a fixed payment notice, with which you have been issued, you must do so in writing or via email to the addresses shown on the receipt given to you by the inspector within 21 DAYS. Failure to pay will lead to a prosecution and a Criminal conviction plus a fine of up to a €1000 in the District Courts.
Subject to the Railway Order being successfully granted by An Bord Pleanála it is expected that construction stage work will commence in 2022 and will be completed/operational in 2025.