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Is an option for customers who are in possession of Free Travel Pass, a valid standard class ticket(s), seasonal ticket(s), Taxsaver ticket(s) or InterRail to book onto a train in standard class. Customers who have a valid standard class ticket but wish to upgrade to First Class should also use this selection. For more information go to Tickets Explained section.

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ICT Business Relationship Manager

Location - Information Systems department, Connolly station
Salary - 4B €83,045.31 - €86,323.39 (3 year scale)

Applications are being invited from suitably qualified candidates for the position of Business Relationship Manager in our Information Systems Department. The primary role of the ICT Business Relationship Manager (BRM) role is to represent the ICT function as the lead interface for IT into Shared Services (Finance, HR and Procurement). The BRM role also represents Shared Services within ICT, acting as a trusted advisor and proactively representing shared services views, priorities, demand, and project requirements. The BRM will possess a solid understanding of business specific processes and collaborate with the Enterprise Architects, Head of DAI, PMO, ICT service delivery teams and project managers.

Responsibilities include

Customer

  • Engage senior stakeholders within Finance/HR/Procurement/Cyber, acting as a trusted advisor with the ability to understand and influence the business strategy and objectives and translate them into actionable projects
  • Work with stakeholders to define business and system requirements for new technology implementations whilst working collaboratively with the project team

Change Management/Shaping Demand

  • Work collaboratively with the relevant teams across ICT and Finance, HR, Procurement and Cyber to align and prioritise initiatives according to business needs and in line with group priorities and strategy
  • Work with the business owners to assist with the development and submission of demand request artefacts for approved prioritized opportunities (e.g. PIDs, initial business case, support the procurement process)
  • Shape and manage new initiatives by supporting the change management process from identification, definition, challenge and assessment to prioritization and approval of business cases

Service and Risk

  • Ensure an acceptable level of IT Service for customers, working with Service Delivery within ICT to intervene and act when service levels are not being met and sponsoring proactive initiatives to improve service
  • Inform ICT Service Delivery and Engagement Managers of potential continuous improvement opportunities

Special Assignments

  • Fulfil special assignments on behalf of the group
  • Participate in strategic studies supporting key group initiatives

Leadership

  • Guide and direct resources to assist in delivery of work as appropriate
  • Act as liaison between Finance, HR, Procurement and Cyber and the wider ICT functions
  • Horizon scanning, trend review in emerging technology

***This list is not exhaustive, for a full job description, please contact HR Shared Services***

Essential criteria

  • Qualification in project management or equivalent
  • Qualification with recognised professional accountancy body
  • Good experience of change delivery and project management
  • Understanding and awareness of the technology landscape that supports the Shared Services function
  • Ability to perform well under pressure
  • Excellent knowledge of Iarnrod Eireann’s financial processes or equivalent
  • Ability to perform well under pressure
  • Knowledge of ERP tools including SAP FI/CO and SAP BI

Desirable criteria

  • Level 8 qualification or higher in Computer Science or Equivalent and/or Business
  • Qualifications in HR
  • Qualifications in Cyber
  • Knowledge of SAP S4/HANA

A competency-based interview will form this part selection process. Candidates may be shortlisted on the basis of their application/CV and relevant experience.

If any applicants have special requirements, please advise Shared Services when forwarding your application.

If you are interested in applying for this role, applications including CVs should be forwarded to: sharedservicesrecruit@irishrail.ie by COB Friday 06th September 2024.

Please contact HR Shared Services, Connolly HQ by mail at the above e-mail address for any queries regarding the above position.

At Iarnród Éireann Irish Rail we are committed to embedding diversity and inclusion in all that we do. This starts with how we recruit people. It is important to us that all individuals feel welcome to join our organisation and we take great care to ensure an even playing field for all.

We will strive to provide reasonable accommodation to all candidates where required and requested.

We are an equal opportunities employer and do not discriminate against any employee or applicant for employment because of race, ethnicity, sex, age, religion, sexual orientation, gender identity and/or expression or disability.

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