ICT Service Delivery Security and Incident Manager
Department: ICT Service Delivery
Business Unit: Information Systems
Location: Dublin Connolly HQ (Onsite)
Grade: Exec D (J53) (6-Years) €67,491.63-€78,688.51
Reports to: Head of ICT Service Delivery
Job Purpose
The ICT Service Delivery Security and Incident Manager will be part of the Service Delivery (SD) Team providing Information Communication Technology (ICT) support to the business and ensuring cyber and data security policies and protocols are implemented and adhered to. This role is pivotal in maintaining robust incident response procedures, managing cyber incidents, and ensuring continuity of ICT services to support business operations
The Security and Incident Manager will support all aspects of the ITIL Framework being deployed within the Service Delivery function as well as being the liaison with the Cyber Security team. Focus will be on creating and implementing a robust and measurable incident management process to manage the circa 1300+ service incidents logged per period as well as the required Cyber Security management including incident management, PEN test management, DR testing, asset management, Business Continuity Plan (BCP) and Incident Response Plan (IRP) co-ordination and testing.
Reporting to the Head of ICT Service Delivery, the Security and Incident Manager will be a member of the Service Delivery Team striving towards implementing ITIL standards within the function and maintaining a secure infrastructure and network. The Security and Incident Manager will also support the management and reporting of all Change Requests, proactive security operations, KPI’s, SLA’s, OLA’s and underpinning contracts.
Essential Requirements
- 3rd level education qualification in Computer Science, Business Studies or similar
- 1-3 years ICT Incident management experience as either 1st or 2nd level support
- Previous experience of working with 3rd party ICT suppliers
- Ability to work on own initiative within team environment
- Ability to identify and document defects and support solution implementation of same
- Previous SLA\Contract management experience
Key Qualities (Knowledge, Skills & Experience):
Essential:
- Expertise in cybersecurity incident response and threat management
- 3rd level education qualification
- Cyber Security certification
- Extensive experience of working with 3rd party suppliers
- 5-10 years of related and progressive experience combining SLA\Contract management, incident management, change management and cross functional working relationships
- Experience of implementing problem management in an ICT Service Delivery environment
- Experience managing cyber security incidents, Disaster Recovery and penetration testing
- Expertise in cybersecurity incident response and threat management
- Knowledge of compliance frameworks (GDPR, ISO 27001, NIS 2, etc.)
- Demonstrable experience of business continuity planning, co-ordination and testing
- Expertise in cybersecurity incident response and threat management
- Extensive expertise in Microsoft 365 Admin Centre and Office Based Licensing, Active Directory/Azure Active Directory including Entra ID
- Proficient in management of encryption and antivirus solutions including the handling of endpoint imaging
- Expertise in managing security and compliance within Microsoft 365 including Purview, Intune, Defender and Conditional Access policies
- Strong interpersonal skills and communication skills
- Ability to work on own initiative within team environment
- Proven ability to work on own initiative and meet deadlines
- Ability to manage multiple ICT services and suppliers and ensure delivery within agreed SLAs
- Service, project and results-orientation, with strong analytical and problem-solving skills
- High-energy work ethic, ability to drive change and deliver results
- Ability to facilitate cross-functional teams to identify and document defects and support solution implementation of same.
Applications should be forwarded to: Sharedservicesrecruit@irishrail.ie
A detailed Job Specification is also available by mailing HR Shared Services.
The closing date for receipt of applications is 24th March 2025 COB.
At Iarnród Éireann Irish Rail we are committed to embedding diversity and inclusion in all that we do. This starts with how we recruit people. It is important to us that all individuals feel welcome to join our organisation and we take great care to ensure an even playing field for all.
We will strive to provide reasonable accommodation to all candidates where required and requested.
We are an equal opportunities employer and do not discriminate against any employee or applicant for employment because of race, ethnicity, sex, age, religion, sexual orientation, gender identity and/or expression or disability.